Lifecycle by Design
A framework for building high-performance IT services operating models.
Lifecycle by Design introduces a new operating model for IT services organizations—connecting consulting, professional services, and managed services into a continuous learning system that compounds delivery experience over time.
Developed by Jeremiah Loscalzo, author of Lifecycle by Design.
Why Most IT Services Delivery Models Struggle
Most IT services organizations are structured around technology towers—network, infrastructure, cybersecurity, and digital workplace. While specialization is valuable, this IT services operating model often fragments accountability and prevents delivery experience from compounding across engagements.
Lifecycle by Design proposes a different structure: aligning consulting, professional services, and managed services into a unified lifecycle that preserves client intent and captures institutional learning.
Organizations that align consulting, professional services, and managed services into a lifecycle operating model often see measurable improvements in delivery efficiency and margin performance.
Performance Outcomes from Lifecycle Operating Models
18 Days
Cycle Time
For large complex solution design and SOW development
72%
Reuse Rate
28% custom service components or projects
+5%
Margin Variance
Prepeatable services over time delivers predictable margin
11%
Attach Rate
Short cycle, self service, work order based services map to simple and white glove packaged deployment services
+/- 3%
Deal to Delivery Shift
Tracking and managing client intent offers well written SOWs and tigher project control
8%
Utilization Stability
Contract predicability, team sharing means better enables staff planning
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