Disconnected
Handoffs
Teams operate in silos,
causing delays, rework,
and lost momentum.
Weak Bid & Proposal
Discipline
Opportunities are won
inconsistently and
margins erode.
Delivery Absorbed by
Managed Services
Execution becomes the
business — crowding out
growth and innovation.
Delivery Absorbed by
Managed Services
Execution becomes the
business — crowding out
growth and innovation.
Inconsistent
Pricing
Pricing inconsistencies
create margin leakage
and client confusion.
Inconsistent
Pricing
Pricing inconsistencies
create margin leakage
and client confusion.
Sales Authority
Own pipeline, strategy, and client intent.
Bid & Proposal Authority
Lead the pursuit with rigor and discipline.
Pricing Authority
Set pricing and commercial guardrails.
Delivery Authority
Execute with excellence and accountability.
Professional Service Leaders
Align people, process, and portfolio for profitable growth.
Managed Service Leaders
Increase efficiency, automate intelligently, and delight customers at scale.
Understand the Model
Lifecycle by Design
The book and framework that provide the blueprint for modern IT services organizations.
Explore the model ›Apply the Model
Lifecycle Authority Group
Consulting and advisory services to implement the model and align your organization for growth.
View services ›Run the Model
Lifecycle OS
Software to operationalize the model, coordinate lifecycle control, and improve services execution.
Explore Lifecycle OS ›